Vacancy: ICT Support Executive at Martisoor Hotel, Garowe

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Martisoor Hotel

Information Technolog Job Advertisement

Martisoor Hotel Garowe is looking for an ICT expert to work as an ICT support staff for it growing ICT department.

Job Title: ICT Support Executive

IT Job Purpose

Supports information technology (IT) systems and users, installs computer systems and software, and maintains computer networks and connectivity.

ICT Job Duties

  • Provides IT support, training, and orientation for new technology users
  • Offers troubleshooting, support, and repair when IT equipment or networks malfunction
  • Provides phone, live chat, or in-person support, depending on the organization’s scope
  • Asks directed questions regarding equipment and networks to assess IT issues
  • Follows scripts to provide effective and well-tested support
  • Walks clients through solutions to solve problems and directs questions to supervisors or specialists when necessary
  • Demonstrates great customer service skills, listens carefully, and exercises patience
  • Documents daily tasks, training, and support sessions to inform the department and organization better regarding IT support needs
  • Maintains records of hardware and software inventory
  • Assists with maintaining information security through controlled hardware or software installation and staff education
  • Works with a team of installation, network, security, and support specialists
  • Follows emergency plans for equipment, power, or security failures when necessary and protects data and security
  • Specializes in IT support for a particular industry, such as wireless technology, healthcare, or finance
  • Advances knowledge of current technology and support solutions by attending workshops and continuing education courses
  • Stays updated regarding new technology through industry news

ICT Skills and Qualifications

Bachelor’s Degree in Computer Science or a Related Field, Knowledge of Computers, Windows/Ubuntu Servers and Networks, Knowledge of Software and Hardware, Decision Making, Problem Solving, Critical Thinking, Written and Verbal Communication, Interpersonal Communication, Attention to Detail, Ability to Work Under Pressure, Ability to Meet Goals, Patience.

If you feel that you are the right candidate for the above position, then send us your updated CV and a to

Deadline for applications: 15/05/2022